Commercial, HVAC & Appliance Repair Done Right
Roxly Appliance & HVAC Repair keeps commercial kitchens running, homes comfortable, and appliances working throughout Matthews, Charlotte, and the surrounding metro. Clear diagnostics, honest estimates, and technicians who respect your property — whether it's a walk-in cooler, a failing AC unit, or a refrigerator at home.
- Commercial, HVAC & Residential — One Company
- Clear Estimates Before Any Work Begins
- Matthews & Charlotte Metro Coverage
- 30-Day Labor / 90-Day Parts Warranty
On a completed qualifying repair
Valid for commercial, HVAC, and residential customers on an approved, completed repair.
Offer terms
Limit one coupon per household or business. Valid only toward a completed, qualifying repair — not valid toward the service call or diagnostic fee unless otherwise confirmed at time of booking. Offers cannot be combined. One promotional offer per service request unless otherwise approved in writing. Additional restrictions may apply. Mention this offer when scheduling. Ask your Roxly representative for current expiration details.
New-customer and standard pricing
Service call fees cover the initial visit and diagnostic evaluation. Repair labor, replacement parts, materials, refrigerant, and additional services are quoted separately when applicable.
Commercial Equipment Service
| New Customer First Visit | $135 |
|---|---|
| Standard Service Call | $185 |
HVAC Maintenance & Repair
| New Customer First Visit | $135 |
|---|---|
| Standard Service Call | $185 |
Residential Appliance Service
| New Customer First Visit | $55 |
|---|---|
| Standard Service Call | $85 |
The introductory rate applies only to the first qualifying service visit for a new customer, is available in our primary service area, and cannot be combined with other promotions unless approved in writing. Additional equipment or diagnostic work may require separate charges. Parts and refrigerant availability may affect repair timing, and the service call fee does not guarantee repair completion during the first visit.
Commercial kitchen & refrigeration equipment repair
Roxly supports restaurants, hotels, grocery and convenience stores, and property managers that depend on their equipment staying up and running. From walk-in refrigeration to the line, we diagnose the real cause before recommending a repair.
RefrigerationWalk-In Cooler
Temperature, door seal, and drain-line issues.
RefrigerationWalk-In Freezer
Freezing performance and ice buildup.
RefrigerationReach-In Refrigerator/Freezer
Reach-in coolers and freezers.
RefrigerationPrep Table
Sandwich and pizza prep rail temperature.
RefrigerationDisplay Case
Refrigerated merchandiser and deli cases.
RefrigerationCommercial Ice Machine
Not making ice, leaks, and thin ice.
RefrigerationBar & Beverage Cooler
Back bar, bottle, and draft coolers.
RefrigerationCondensing Unit
Short-cycling and compressor issues.
RefrigerationCommercial Refrigerator
General commercial refrigerator diagnostics.
RefrigerationCommercial Freezer
General commercial freezer diagnostics.
Kitchen EquipmentCommercial Oven & Range
Ignition, heating, and temperature accuracy.
Kitchen EquipmentCommercial Fryer
Oil temperature, ignition, and thermostat issues.
Kitchen EquipmentCommercial Griddle
Uneven heat and hot-spot diagnostics.
Kitchen EquipmentCommercial Steamer
Steam pressure and water-fill issues.
Kitchen EquipmentCommercial Dishwasher
Drainage, cleaning, and sanitizing cycles.
Kitchen EquipmentCommercial Coffee Machine
Brewing temperature and flow-rate issues.
HVAC maintenance & repair
Seasonal tune-ups to keep systems running efficiently, and repair when something's already gone wrong. Roxly services residential and light-commercial heating and cooling systems.
MaintenanceAC Maintenance
Coil cleaning, refrigerant check, performance test.
RepairAC Repair
Not cooling, short cycling, no airflow.
MaintenanceFurnace Maintenance
Ignition, heat exchanger, and airflow check.
RepairFurnace Repair
No heat, ignition failure, unusual noise.
MaintenanceHeat Pump Maintenance
Reversing valve and defrost cycle check.
RepairHeat Pump Repair
Not heating, not cooling, or icing over.
SystemsDuctless Mini-Split Service
Zoned-system maintenance and repair.
RepairThermostat Service
Unresponsive, miscalibrated, or wiring issues.
SystemsCommercial RTU / Rooftop Unit
Light-commercial rooftop system service.
SystemsDuct Cleaning & Air Quality
Airflow, filtration, and duct condition.
Residential appliance repair
From everyday kitchen and laundry appliances to premium built-in equipment, Roxly technicians diagnose the real cause of the problem before recommending a repair.
KitchenRefrigerator
Cooling issues, leaks, noise, and ice buildup.
LaundryWasher
Draining, spinning, filling, and leak problems.
LaundryDryer
No heat, long cycles, and unusual noise.
KitchenDishwasher
Drainage, cleaning performance, and leaks.
KitchenOven & Range
Heating, ignition, and temperature accuracy.
KitchenCooktop
Gas and electric cooktop diagnostics.
KitchenFreezer
Not freezing, frost buildup, and leaks.
KitchenIce Maker
Built-in and standalone ice maker issues.
KitchenWine Cooler
Temperature fluctuation and cooling loss.
PremiumLuxury Appliance
Sub-Zero, Wolf, Thermador, Miele, and similar.
Businesses Roxly supports
Every business depends on its equipment differently. Roxly technicians account for the operating pressures of each industry when diagnosing and scheduling both commercial equipment and HVAC work.
Restaurants
Refrigeration, kitchen equipment, and HVAC.
Hotels
Guest and back-of-house equipment.
Grocery & Convenience
Retail refrigeration and display cases.
Medical & Dental Offices
Comfort-critical HVAC uptime.
Property Managers
Multifamily appliance and HVAC service.
Gyms & Fitness Centers
HVAC load and refrigeration equipment.
Cafés & Coffee Shops
Beverage, ice, and espresso equipment.
Assisted Living
Kitchen, refrigeration, and HVAC.
Commercial, HVAC & residential equipment brands
Roxly technicians work on a range of manufacturers across all three service categories. Listing a brand here describes repair experience, not manufacturer authorization or factory certification.
See all residential brands · commercial brands · HVAC brands
Symptoms Roxly diagnoses every week
Walk-In Cooler Not Cooling
Could involve the door seal, evaporator coil, condenser cleanliness, or refrigerant charge.
AC Not Cooling / Blowing Warm Air
Often related to refrigerant charge, a dirty condenser, or a failing compressor.
Refrigerator Not Cooling
Often related to condenser coils, evaporator fan operation, or a failing sealed-system component.
What customers can expect
Commercial, HVAC & Residential
One company for kitchen equipment, comfort systems, and household appliances.
Clear Estimates
Findings and pricing are presented before any work begins.
Maintenance & Repair, Both
Scheduled HVAC maintenance to prevent breakdowns, and repair when something's already failed.
Professional Communication
Straightforward updates from first contact through completed work.
Quality Replacement Parts
Parts are selected to match the equipment and the repair being performed.
Commercial Account Support
Coordinated scheduling, documentation, and preventive maintenance options for businesses.
How a service call works
- Request Service
Call or fill out the form — we'll confirm scheduling.
- Share the Details
Equipment or system type, brand, and the issue you're seeing.
- Diagnostic Visit
A technician inspects the equipment or system on site.
- Findings & Estimate
You review the estimate before any work begins.
Based in Matthews, serving the Charlotte metro
Roxly is headquartered in Matthews, NC and serves Charlotte, Waxhaw, and surrounding communities throughout the greater Charlotte metropolitan area.
Matthews, NC
Headquarters — all 3 service lines
Charlotte, NC
Commercial, HVAC & residential
Waxhaw, NC
Extended service area
Fort Mill, SC
Extended service area
30-day labor & 90-day parts warranty
Eligible completed repairs include a 30-day labor warranty and a 90-day warranty on qualifying replacement parts supplied and installed by Roxly. Coverage applies to the specific repair and components listed on the paid invoice.
Read the full warranty policy →Reduce unplanned downtime
Scheduled maintenance for commercial refrigeration, kitchen equipment, and HVAC systems can help catch developing issues before they cause a shutdown or a breakdown in extreme weather.
Learn about preventive maintenance →Managing equipment or HVAC across multiple locations?
Roxly supports purchase orders, billing coordination, and scheduled maintenance for restaurants, hotels, and property management portfolios.
Frequently asked questions
What does Roxly Appliance & HVAC Repair service?
Roxly repairs commercial kitchen and refrigeration equipment, provides HVAC maintenance and repair for residential and light-commercial systems, and repairs household appliances including refrigerators, washers, dryers, dishwashers, and ovens.
What areas does Roxly serve?
Roxly is based in Matthews, NC and serves Charlotte, Waxhaw, and the surrounding communities throughout the greater Charlotte metropolitan area. Contact us to confirm coverage for your specific address.
Does Roxly offer HVAC maintenance, or only repair?
Both. Roxly performs seasonal HVAC maintenance and tune-ups to help prevent breakdowns, and also repairs AC, heat pump, furnace, and ductless mini-split systems when something has already failed.
Can I visit your office?
Yes. Roxly is located at 1224 Vickie Ln, Matthews, NC 28104. Most repairs are still performed on-site at the customer's property; call ahead if you'd like to visit our office directly.
How do I get a repair or maintenance estimate?
Submit a request through the form on this page, or call (980) 404-2911. A technician will review your equipment information and provide findings and an estimate before any work is approved.
Do you offer a warranty?
Eligible completed repairs include a 30-day labor warranty and a 90-day warranty on qualifying replacement parts supplied and installed by Roxly.
Service area disclaimer: Service availability may vary by location, equipment or system type, brand, technician availability, licensing requirements, and the scope of the requested work. Contact Roxly Appliance & HVAC Repair to confirm service availability for your address and equipment.
Ready to schedule service?
Reach Roxly by phone or request service online — commercial equipment, HVAC, or residential appliances.